Troubleshooting & Diagnostics BETA
Common Symptoms
Click the [+] to see more specific symptoms. Click a symptom to see potential diagnoses.
- UberMenu
Symptom Details
UberMenu Troubleshooting Symptoms- Google Maps display issue
Symptom Details
The map is either not displaying, or is not drawn completely. - jQuery/javascript errors
Symptom Details
A javascript error is printed in the javascript console. - [+] Styles don't look like the demo
Symptom Details
Because we're injecting a chunk of HTML into a theme's markup and replacing an existing menu, the theme (or other plugins) CSS styles, javascript, or PHP functions can affect how the menu displays. Generally, themes that are written with modularity in mind don't have this issue.- No animations
Symptom Details
The submenu opens when hovering over a top level menu item, but the animations do not occur. - Menu items completely unstyled
Symptom Details
The menu items are present, but they are not styled at all like a menu - they just display as an unordered list. - Styles present but not like demo
Symptom Details
It is clear that the UberMenu styles are being applied, but they don't look like the demo - this indicates that other styles (from the theme or another plugin) are also affecting the look of the menu.
- No animations
- [+] Submenus (dropdowns) not displaying
Symptom Details
The submenus are not appearing when the top level menu item is activated (hover or click).- Javascript error
Symptom Details
Any javascript error can prevent UberMenu's javascript from running, resulting in the submenu not opening. Javascript errors are displayed in your browser's javascript console. - Submenu partially obstructed
Symptom Details
The submenu can be seen to open, but part of it is hidden behind other elements of the site. - Submenus display but third level menu items are hidden
Symptom Details
The submenus open, but the third level menu items remain hidden until hovering over their parent second level menu items.
- Javascript error
- Internet Explorer display problem
Symptom Details
There is a display issue, specifically in a version of Internet Explorer (IE). - Can't Expand Responsive Menu Toggle
Symptom Details
When you click the collapsed "Menu" button on a mobile device, nothing happens and the menu items are not revealed. - UberMenu does not appear
Symptom Details
UberMenu replaces the existing menu by targeting a theme_location on a specific wp_nav_menu call. Because we're injecting the menu markup into the middle of a theme template, the theme's CSS, javascript, and PHP code can affect the rendering of the menu. - UberMenu and Theme Menu Both Appear
Symptom Details
When using a responsive theme, UberMenu and the theme menu both appear once activating UberMenu. - Menu is not positioned properly
Symptom Details
The menu does not appear in the expected location - Style Generator Color Picker Won't Work
Symptom Details
- Current submenu open by default
Symptom Details
When visiting a page, the submenu of the current menu item opens automatically without it being triggered by the user. - UberMenu appears twice / duplicated
Symptom Details
- Google Maps display issue
Symptom
Current submenu open by default
When visiting a page, the submenu of the current menu item opens automatically without it being triggered by the user.
2 Potential Diagnoses
Residual styling from the theme is affecting the menu display 22
If your theme’s menu styles are based on a hard-coded element wrapping the menu, those styles will still apply after replacing the menu markup, and will conflict and negatively impact the style and functionality of the menu.
View SolutionTheme replaces current menu item classes with ‘active’ class 16
Some theme strip out core menu classes like the current-menu-item classes and replace them with their own ‘active’ class. This forces the menu open on page load.
View Solution