Refunds for Envato Products

Knowledgebase Docs » Product Support
Is something not working right with one of my products? Remember, there are all sorts of factors that may be affecting your site – from your theme to other plugins to your server configuration. Please be sure to Submit a Ticket before requesting a refund or writing off the product – most issues are easily resolvable, and we’ll be happy to help you get things working!

Due to the nature of digital goods, it’s not possible to “return” them. Therefore, refunds can only be given for products that are broken and do not work as described. I can assure you that none of my products are broken; if you encounter an issue, please Submit a Ticket and we’ll be happy to help you get it sorted out.

Because you purchased my product through Envato (CodeCanyon/ThemeForest), you paid Envato – I do not have the authority to refund your purchase, nor am I in possession of that money.

I encourage you to read Envato’s Refund Policy. Sorry, I do not have control over this policy.

If you wish to request a refund, you can contact Envato Support