Troubleshooting & Diagnostics BETA
Click the [+] to see more specific symptoms. Click a symptom to see potential diagnoses.
Symptom DetailsUberMenu Troubleshooting Symptoms
- Google Maps display issue
Symptom DetailsThe map is either not displaying, or is not drawn completely.
- [+] Styles don't look like the demo
- No animations
Symptom DetailsThe submenu opens when hovering over a top level menu item, but the animations do not occur.
- Menu items completely unstyled
Symptom DetailsThe menu items are present, but they are not styled at all like a menu - they just display as an unordered list.
- Styles present but not like demo
Symptom DetailsIt is clear that the UberMenu styles are being applied, but they don't look like the demo - this indicates that other styles (from the theme or another plugin) are also affecting the look of the menu.
- No animations
- [+] Submenus (dropdowns) not displaying
Symptom DetailsThe submenus are not appearing when the top level menu item is activated (hover or click).
- Submenu partially obstructed
Symptom DetailsThe submenu can be seen to open, but part of it is hidden behind other elements of the site.
- Submenus display but third level menu items are hidden
Symptom DetailsThe submenus open, but the third level menu items remain hidden until hovering over their parent second level menu items.
- Internet Explorer display problem
Symptom DetailsThere is a display issue, specifically in a version of Internet Explorer (IE).
- Can't Expand Responsive Menu Toggle
Symptom DetailsWhen you click the collapsed "Menu" button on a mobile device, nothing happens and the menu items are not revealed.
- UberMenu does not appear
- UberMenu and Theme Menu Both Appear
Symptom DetailsWhen using a responsive theme, UberMenu and the theme menu both appear once activating UberMenu.
- Menu is not positioned properly
Symptom DetailsThe menu does not appear in the expected location
- Style Generator Color Picker Won't Work
- Current submenu open by default
Symptom DetailsWhen visiting a page, the submenu of the current menu item opens automatically without it being triggered by the user.
- UberMenu appears twice / duplicated
- Google Maps display issue
Submenus (dropdowns) not displaying
The submenus are not appearing when the top level menu item is activated (hover or click).
Have a more specific symptom?
Submenu partially obstructed (3)
The submenu can be seen to open, but part of it is hidden behind other elements of the site.View 3 potential diagnoses for this symptom
Submenus display but third level menu items are hidden (1)
The submenus open, but the third level menu items remain hidden until hovering over their parent second level menu items.View 1 potential diagnosis for this symptom
8 Potential Diagnoses
jQuery version incorrect 343
overflow:hidden; (submenu truncated by theme CSS) 55
If the theme is setting overflow:hidden on one of UberMenu’s ancestor elements, it can effectively cut off the submenus, either partially or from displaying at all.View Solution
z-index (submenu hidden behind content) 131
When HTML elements overlap on the page, they have to be layered – one element has to be in front of, and the other behind on the z-axis. The element on the bottom may be hidden by the element on top. If UberMenu appears below other elements on your page, it means you need to set the z-index appropriately for adjacent containers. Most of the time, the containers to be adjusted are part of your theme and your CSS style won’t include any UberMenu selectors.View Solution
Residual styling from the theme is affecting the menu display 22
If your theme’s menu styles are based on a hard-coded element wrapping the menu, those styles will still apply after replacing the menu markup, and will conflict and negatively impact the style and functionality of the menu.View Solution
Flash object obstructing menu / submenu 10
Because Flash objects are always layered above all other HTML elements, if they overlap with your submenu, the submenu will be partially obstructed.View Solution
Submenus hidden in Internet Explorer with Filter Gradient 23
You can NOT use IE gradient filters on your menu bar. If you add an IE filter to your menu bar in order to create a gradient, IE will automatically treat that element as overflow:hidden, no matter what CSS settings you change. This effectively chops off the submenu and prevents it from displaying.View Solution
Residual scripting from the theme 52