Troubleshooting & Diagnostics BETA
Common Symptoms
Click the [+] to see more specific symptoms. Click a symptom to see potential diagnoses.
- UberMenu
Symptom Details
UberMenu Troubleshooting Symptoms- Google Maps display issue
Symptom Details
The map is either not displaying, or is not drawn completely. - jQuery/javascript errors
Symptom Details
A javascript error is printed in the javascript console. - [+] Styles don't look like the demo
Symptom Details
Because we're injecting a chunk of HTML into a theme's markup and replacing an existing menu, the theme (or other plugins) CSS styles, javascript, or PHP functions can affect how the menu displays. Generally, themes that are written with modularity in mind don't have this issue.- No animations
Symptom Details
The submenu opens when hovering over a top level menu item, but the animations do not occur. - Menu items completely unstyled
Symptom Details
The menu items are present, but they are not styled at all like a menu - they just display as an unordered list. - Styles present but not like demo
Symptom Details
It is clear that the UberMenu styles are being applied, but they don't look like the demo - this indicates that other styles (from the theme or another plugin) are also affecting the look of the menu.
- No animations
- [+] Submenus (dropdowns) not displaying
Symptom Details
The submenus are not appearing when the top level menu item is activated (hover or click).- Javascript error
Symptom Details
Any javascript error can prevent UberMenu's javascript from running, resulting in the submenu not opening. Javascript errors are displayed in your browser's javascript console. - Submenu partially obstructed
Symptom Details
The submenu can be seen to open, but part of it is hidden behind other elements of the site. - Submenus display but third level menu items are hidden
Symptom Details
The submenus open, but the third level menu items remain hidden until hovering over their parent second level menu items.
- Javascript error
- Internet Explorer display problem
Symptom Details
There is a display issue, specifically in a version of Internet Explorer (IE). - Can't Expand Responsive Menu Toggle
Symptom Details
When you click the collapsed "Menu" button on a mobile device, nothing happens and the menu items are not revealed. - UberMenu does not appear
Symptom Details
UberMenu replaces the existing menu by targeting a theme_location on a specific wp_nav_menu call. Because we're injecting the menu markup into the middle of a theme template, the theme's CSS, javascript, and PHP code can affect the rendering of the menu. - UberMenu and Theme Menu Both Appear
Symptom Details
When using a responsive theme, UberMenu and the theme menu both appear once activating UberMenu. - Menu is not positioned properly
Symptom Details
The menu does not appear in the expected location - Style Generator Color Picker Won't Work
Symptom Details
- Current submenu open by default
Symptom Details
When visiting a page, the submenu of the current menu item opens automatically without it being triggered by the user. - UberMenu appears twice / duplicated
Symptom Details
- Google Maps display issue
Symptom
Submenu partially obstructed
The submenu can be seen to open, but part of it is hidden behind other elements of the site.
Parent Symptom: Submenus (dropdowns) not displaying
3 Potential Diagnoses
overflow:hidden; (submenu truncated by theme CSS) 55
If the theme is setting overflow:hidden on one of UberMenu’s ancestor elements, it can effectively cut off the submenus, either partially or from displaying at all.
View Solutionz-index (submenu hidden behind content) 132
When HTML elements overlap on the page, they have to be layered – one element has to be in front of, and the other behind on the z-axis. The element on the bottom may be hidden by the element on top. If UberMenu appears below other elements on your page, it means you need to set the z-index appropriately for adjacent containers. Most of the time, the containers to be adjusted are part of your theme and your CSS style won’t include any UberMenu selectors.
View SolutionFlash object obstructing menu / submenu 10
Because Flash objects are always layered above all other HTML elements, if they overlap with your submenu, the submenu will be partially obstructed.
View Solution