Troubleshooting & Diagnostics BETA
Click the [+] to see more specific symptoms. Click a symptom to see potential diagnoses.
Symptom DetailsUberMenu Troubleshooting Symptoms
- Google Maps display issue
Symptom DetailsThe map is either not displaying, or is not drawn completely.
- [+] Styles don't look like the demo
- No animations
Symptom DetailsThe submenu opens when hovering over a top level menu item, but the animations do not occur.
- Menu items completely unstyled
Symptom DetailsThe menu items are present, but they are not styled at all like a menu - they just display as an unordered list.
- Styles present but not like demo
Symptom DetailsIt is clear that the UberMenu styles are being applied, but they don't look like the demo - this indicates that other styles (from the theme or another plugin) are also affecting the look of the menu.
- No animations
- [+] Submenus (dropdowns) not displaying
Symptom DetailsThe submenus are not appearing when the top level menu item is activated (hover or click).
- Submenu partially obstructed
Symptom DetailsThe submenu can be seen to open, but part of it is hidden behind other elements of the site.
- Submenus display but third level menu items are hidden
Symptom DetailsThe submenus open, but the third level menu items remain hidden until hovering over their parent second level menu items.
- Internet Explorer display problem
Symptom DetailsThere is a display issue, specifically in a version of Internet Explorer (IE).
- Can't Expand Responsive Menu Toggle
Symptom DetailsWhen you click the collapsed "Menu" button on a mobile device, nothing happens and the menu items are not revealed.
- UberMenu does not appear
- UberMenu and Theme Menu Both Appear
Symptom DetailsWhen using a responsive theme, UberMenu and the theme menu both appear once activating UberMenu.
- Menu is not positioned properly
Symptom DetailsThe menu does not appear in the expected location
- Style Generator Color Picker Won't Work
- Current submenu open by default
Symptom DetailsWhen visiting a page, the submenu of the current menu item opens automatically without it being triggered by the user.
- UberMenu appears twice / duplicated
- Google Maps display issue
Styles don't look like the demo
Have a more specific symptom?
No animations (5)
The submenu opens when hovering over a top level menu item, but the animations do not occur.View 5 potential diagnoses for this symptom
Menu items completely unstyled (4)
The menu items are present, but they are not styled at all like a menu - they just display as an unordered list.View 4 potential diagnoses for this symptom
Styles present but not like demo (3)
It is clear that the UberMenu styles are being applied, but they don't look like the demo - this indicates that other styles (from the theme or another plugin) are also affecting the look of the menu.View 3 potential diagnoses for this symptom
11 Potential Diagnoses
jQuery version incorrect 343
UberMenu stylesheets not loaded 6
If a WordPress theme does not include the required hooks (wp_head), UberMenu can’t load its stylesheets, so the menu won’t be styled.View Solution
Internet Explorer stylesheet limit reached 47
Internet Explorer can only load 31 stylesheets per page. If your theme or another plugin is loading a large number of stylesheets, and the limit is reached before UberMenu’s stylesheets are loaded, UberMenu’s styles will not appear at all in Internet Explorer, because IE has ignored those stylesheets entirely.View Solution
Residual styling from the theme is affecting the menu display 22
If your theme’s menu styles are based on a hard-coded element wrapping the menu, those styles will still apply after replacing the menu markup, and will conflict and negatively impact the style and functionality of the menu.View Solution
jQuery Enhancements disabled (UberMenu 2 only) 39
UberMenu stylesheets disabled 5
If the basic.css file has been disabled in the Control Panel, the menu will not function properly if the styles have not been included elsewhere.View Solution
wp_nav_menu output is filtered or manipulated by theme 3
Some themes will manipulate the UberMenu output in a non-standard way, resulting in breaking the menu style, layout, and functionality, as the markup is not as expected.View Solution
Residual scripting from the theme 52
Using $ outside of a closure ($ is not defined or is not a function) 7
When you’re using a modular system like WordPress, it’s important that all jQuery is compartmentalized and running in noConflict mode in order to avoid conflicts. When other themes/plugins don’t follow this standard, you’ll get jQuery errors that break other scripts, like UberMenu.View Solution
Menu Item Classes have been stripped 7
Sometimes, a theme or plugin will use a filter to strip out the standard WordPress menu item classes like
menu-item. When these are removed, UberMenu’s styles, which rely on these classes, cannot be applied. Themes and plugins should never remove core functionality.